You’ve got a Health Equity card but can’t figure out how to reach customer service? I’ve been there. Nothing’s more frustrating than trying to resolve an issue with your HSA or FSA and not knowing who to call.

The good news is that reaching Health Equity’s customer service team is pretty straightforward once you know where to look. Let’s break down everything you need to know about contacting Health Equity when you need help with your card.

The Complete Guide to Health Equity Card Customer Service

Let’s face it – nobody wants to spend their lunch break on the phone with customer service. But when it comes to your healthcare dollars, sometimes you need to talk to a real human.

Whether your card was declined at the pharmacy (awkward), you can’t remember your PIN, or you’re wondering if those fancy new glasses are actually covered – having the right number to call makes all the difference.

Why You Might Need to Contact Health Equity

Before we dive into the contact details, let’s talk about why you might need to reach out in the first place:

• Your card is missing (or swimming with the laundry)
• A transaction was declined at the worst possible moment
• You’re not sure if something qualifies as an eligible expense
• The app is being glitchy
• You need to check your balance but can’t log in
• You just received a new card and need to activate it

Whatever your reason, Health Equity’s customer service team is actually pretty helpful (shocking for a financial company, I know).

The Magic Number: How to Reach Health Equity

The Main Customer Service Phone Number

Here’s the number you want to save in your contacts right now:

1-866-346-5800

This toll-free number connects you directly to Health Equity’s customer service team. These folks are specifically trained to help with HSAs, FSAs, HRAs and all those other healthcare acronyms we pretend to understand.

Their hours are:

• Monday through Friday
• 7:00 AM to 7:00 PM Mountain Time

Pro tip: Calling early in the morning tends to mean shorter wait times. Nobody likes to make customer service calls before coffee.

Beyond the Phone: Other Ways to Get Help

Not a phone person? (I get it – who is these days?) There are other options:

1. Online Account Portal: Log into your account at HealthEquity.com to check balances, view transactions, or order a replacement card

2. Mobile App: The Health Equity app lets you submit claims, check balances, and even chat with support

3. Secure Messaging: Once logged in, you can send a secure message through your account (response usually within 1-2 business days)

4. Snail Mail: For submitting documents or formal correspondence:

   
   

   HealthEquity, Inc.
   15 W Scenic Pointe Dr.
   Suite 100
   Draper, UT 84020
   

How to Not Waste Your Life on Hold

Want to make your customer service call as painless as possible? Here are some tips I’ve learned the hard way:

1. Have your card ready before calling – they’ll need your card number or account info to help you

2. Know exactly what you need help with – “My card was declined at Walgreens yesterday at 2:15pm” is way more helpful than “My card isn’t working”

3. Call during off-peak hours – Monday mornings and lunch hours tend to be busiest

4. Check the website first – Many common questions are answered in the FAQ section of their website

5. Take notes during your call, especially if you get a case number or specific instructions

Common Issues Health Equity Can Help With

Lost or Stolen Card

If your card has gone missing, call that number ASAP: 1-866-346-5800

They’ll deactivate your old card immediately (so no one can go on a spending spree buying eligible medical supplies) and send you a replacement. Expect to wait 7-10 business days for the new card to arrive.

According to a 2023 consumer survey, people who report lost cards quickly are 83% less likely to experience fraud. Don’t delay!

Mysterious Declined Transactions

There are a few reasons your Health Equity card might get declined:

• You don’t have enough funds in your account
• You tried to buy something that’s not a qualified medical expense (sorry, that organic protein powder probably doesn’t count)
• The merchant’s payment system coded the transaction incorrectly

Customer service can tell you exactly why the transaction was declined and how to fix it.

Reimbursement Questions

If you paid out of pocket and are waiting for reimbursement, customer service can check the status and let you know if they need any additional documentation.

The IRS requirements for HSA and FSA reimbursements are pretty strict, so sometimes you need to provide more evidence that your purchase was medical.

Protecting Your Health Equity Account

Your Health Equity card is basically a debit card connected to your healthcare funds, so protecting it is important:

• Never share your account login details with anyone
• Review your statements regularly to catch any suspicious activity
• Report lost cards immediately – don’t wait until you’ve turned the house upside down looking for it
• Use secure connections when accessing your account online

According to cybersecurity experts, financial accounts with health information are increasingly targeted by scammers because they contain both financial and personal health data.

In Summary

The next time you need help with your Health Equity card, remember:

1. Call 1-866-346-5800 during business hours for fastest service
2. Have your card or account information ready
3. Consider using the online portal or mobile app for simple issues
4. Document everything if you’re dealing with a complex problem

Healthcare is complicated enough without adding customer service frustrations. Hopefully, this guide makes dealing with your Health Equity card a little easier.

And remember – if the representative is particularly helpful, it never hurts to mention it. Customer service is a tough job, and a little appreciation goes a long way!